Frequently Asked Questions

Do you offer installation for your services?

Yes, all orders are subject to a delivery fee, plus 30% fee of the product cost for installation. The 30% allows our company to appropriately judge the amount of hands that will be needed for each installation.

What is the shipping policy?

All of our online orders have a 1-3 Day processing and manufacturing window. Order of $49+ will have the shipping fees refunded back to the order, from the initial purchase. Free shipping only included standard 3-5 Day Shipping. Any shipping upgrades are the customer's responsibility. Orders are taken to USPS daily at 6:30pm EST.

What are the Terms and Conditions of Sale?

Orders that can be canceled are subject to charges for all costs of processing and preparation that occurred prior to the receipt of cancellation notification. Custom designed products that can not be resold are AS IS and no refund option will be available. We also DO NOT replace balloons that have popped after customer has received item in serviceable condition.

What is your return policy?

We do offer a return policy on UNOPENED and UNUSED product. If the packaging has been opened, due to safety concerns of touched product, we can't resell the product.  If a product has been opened and discovered to have damages, such as holes in a mylar balloon, pictures must be provided in order to receive a refund. We do not return/refund "popped" balloons, when being inflated by another person.  If you have any further questions before purchase, please reach out to us directly if you have concerns about this return policy.

Can you guarantee outdoor work?

While we believe our outdoor builds are second to no one, we unfortunately cannot guarantee any outdoor jobs.  While we do our best to take into account the elements of the outdoors when we design and construct our builds, we ultimately cannot control the influence of the weather, wildlife, or any other outdoor element on our builds.   Rest assured that we use only the highest quality of supplies and extra thick latex balloons for all outdoor jobs to best endure unpredictable weather. We suggest all clients observe the weather forecast before scheduling an outdoor build to best inform their scheduling.

Do you offer local delivery?

We do offer local delivery to the greater Indianapolis area; Indianapolis delivery starts at $25 + .75/mi.

Do you offer event tear down/strike?

We do offer event teardown and removal of our installations.  Strike is 20% of the overall cost of the product, plus travel fees which is based off mileage.

How can I get my order faster?

Please call us at (317)762-8008 and we will assist you in getting your order faster by offering a 24 hour rush order fee. Due to the large scale of events and orders we receive, there are no promises on getting your order out same day, but we will do our absolute best. All rush orders are subject to a $4.99 fee.

Is my credit card and account information secure?

Security is very important to us, and we take every precaution to protect our customers' account information. We are PCI compliant and keep all sensitive information on encrypted servers.

What payment options are available?

We accept all major credit cards (Visa, MasterCard, Discover or American Express).  You can also call Toll Free and speak to a custmer service representative to establish terms. We also accept cash and business checks. We also require all event installations to be paid in full 24 hours before the event.

What if I'm having trouble with your web site or I want something custom?

If you experience any problems with our web site or your shopping experience, please send us a message using the contact us page or give us a call at (317) 762-8008.

Banzi Balloons + Events
  • 5422 Millersville Rd.
    Indianapolis, IN 46226
  • sales@banzi.events
  • (317) 762-8008

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