Frequently Asked Questions

Do you offer installation for your services?

Installation is included with all of our deliveries. If you’re local and have an appropriately sized vehicle, you can arrange to pick up your order at our studio and install the balloons yourself.

What is the shipping policy?

It takes 1-3 days to process online orders and get them sent off to you. If you need your order to be shipped that same day or you have a local balloon order that you’d like us to assemble and deliver, we’re normally able to handle rush orders, but be sure to give us a call (317-762-8008) to make sure we’re available that day. While we work fast on our end, we can offer no guarantees on the speed of USPS or other mail carriers and cannot be responsible for late packages after we’ve gotten them to the post office. Be sure to leave plenty of time for any mailed items.

What are the Terms and Conditions of Sale?

Orders that can be canceled are subject to charges for all costs of processing and preparation that occurred prior to the receipt of cancellation notification. Custom designed products that cannot be resold are AS IS and no refund option will be available. We also DO NOT replace balloons that have popped after a customer has received the items in serviceable condition.

Can you guarantee outdoor work?

While we believe our outdoor builds are second to no one, we unfortunately cannot guarantee any outdoor jobs.  While we do our best to take into account the elements of the outdoors when we design and construct our builds, we ultimately cannot control the influence of the weather, wildlife, or any other outdoor element on our builds.   Rest assured that we use only the highest quality of supplies and extra thick latex balloons for all outdoor jobs to best endure unpredictable weather. We suggest all clients observe the weather forecast before scheduling an outdoor build to best inform their scheduling.

What are your business hours?

While we are usually available during normal business hours, our studio is open by appointment only. Before dropping by, please give us a call at (317) 762-8008 to ensure we are around the studio and not out doing an installation or delivery.

Do you offer local delivery?

No matter the size of your order, the delivery price is just $50 anywhere in Indianapolis. If you’re located farther away, it’s just one dollar more per mile from our studio (5422 Millersville Rd. Indianapolis, IN 46226) so Anderson is about $75, Fort Wayne is about $160, etc. If you’d prefer to save money, click “Pick up from studio” at checkout and you can schedule a time to pick it up. Of course, larger décor elements require some on-site assembly and a large enough vehicle to transport them, so you might just want to just have us deliver it.

Do you offer event tear down/strike?

We do offer event teardown and removal of our installations.  Teardown is normally around $75, depending on the date, time, and distance.

How can I get my order faster?

Please call us at (317) 762-8008 and we will assist you in getting your order faster by offering a 24-hour rush order fee. Due to the large scale of events and orders we receive, there are no promises on getting your order out same day, but we will do our absolute best. All rush orders are subject to a $4.99 fee.

Is my credit card and account information secure?

Security is very important to us, and we take every precaution to protect our customers' account information. We are PCI compliant and keep all sensitive information on encrypted servers.

What payment options are available?

We accept all major credit cards (Visa, MasterCard, Discover or American Express).  You can also call Toll Free and speak to a customer service representative to establish terms. We also accept cash and business checks. We do require all event installations to be paid in full 24 hours before the event.

What if I'm having trouble with your web site or I want something custom?

If you experience any problems with our web site or your shopping experience, please send us a message using the contact us page or give us a call at (317) 762-8008.

Banzi Balloons + Events
  • 5422 Millersville Rd.
    Indianapolis, IN 46226
    Open by appointment only
  • sales@banzi.events
  • (317) 762-8008

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