Terms of Service

Terms & Conditions

Payments and Refunds

Your event date is officially booked once you have submitted your order online and received a confirmation from our sales team (for personal orders) or once you have received an invoice (for corporate and not-for-profit orders). Invoices must be paid by the day before your event for décor, or by the day of your event for entertainment. As events book, we adjust our availability, sometimes turning down events when we do not have the crew or capacity to accommodate everyone. We also order our materials in advance to create your décor. For these reasons, balloon décor and entertainment are non-refundable. If you need to cancel your balloon décor for any reason up to 30 days from the event, we will issue you a credit for the entire amount, to be used in the next 9 months. If you need to cancel your balloon décor up to 7 days in advance, we will issue you a credit for 50%, to be used in the next 9 months. For balloon decor cancellations made with less than 7 days' notice, no refunds are possible. Cancellations for entertainment services are non-refundable.

Delivery & Set-Up/Teardown

During the delivery window, you or a representative must be present at the venue. We often work under strict time constraints between deliveries. If we are not able to set up your décor at the allotted time due to an incorrect address, having no one available to show the location, imprecise instructions, or an unsafe environment, we may have to charge an additional delivery fee or leave the balloon décor undelivered, in which case no refund will be given. Similarly, if you have arranged to pick up a design from our studio, please be there at the agreed upon pick-up time. We often need to leave for other events or deliveries. If you have not picked up your order within 30 minutes of your pick-up time, we may have to leave, and no refund will be given. Teardown times must be scheduled in advance. If your design includes reusable materials (bases, poles, pipe/drape, steel frames, magnets, or faux floral) you MUST return the materials to our studio within 10 days or schedule teardown service (normally $75). If you fail to do so, you will be billed for the replacement value of the materials. Occasionally, we may request that a client or volunteer help for about 2 minutes by holding one end of an arch, blocking a door, or keeping a garland off the floor. This occasional small inconvenience allows us to keep costs low by sending a single crew member to install most designs.

The Nature of Balloons

Balloons are an impermanent medium. While we use the best quality balloons and materials to make sure everything looks amazing at set-up, we cannot guarantee their performance after we have left. The main enemies of balloons are heat, direct sunlight, high winds, and sharp objects. We can offer suggestions on balloon placement to mitigate these factors, but the ultimate responsibility rests with the client. Standard helium balloons float for up to 12 hours. We use hi-float treatment in most of our balloons to allow them to last 5 to 10 times as long, but you must tell us if you need them to last a certain amount of time. In the wake of COVID, there are shortages on some colors, brands, and sizes of balloons. If we are unable to match a color, we may need to substitute a similar color or adjust the placement of different sizes within a garland. If we need to remove a color or are not able to find a close substitute, we will call you for your input before construction.

Liability and Insurance

We are masters of rigging balloon garlands and largescale installations. We may use monofilament tied to existing structures, magnets, command hooks or tape to secure our balloon garlands. All garlands require something solid to attach to OR rental of one of our backdrops. It is extremely difficult to attach to brick or porous stone. If it is impossible or impractical to rig in a certain location, we will let you know why and help you find an alternate location for your décor. We often use Command Hooks to secure balloon décor to walls. If removed properly (by pulling the tab rather than ripping the hook off the wall) they do not mar surfaces or remove paint. Nonetheless, if walls are damaged it is the responsibility of the client rather than the installer. We have a $2M insurance policy through Bomba Insurance. If your company requires a Certificate of insurance, the price is $10 for a standard COI or $25 if your organization is named as an additional insured.

Entertainment

The cost of entertainment includes materials, travel, parking and of course the entertainment itself. Gratuity is not expected, but if your entertainer does a great job, feel free to tip after the event. We work with only the best local entertainers. Your entertainer may be Brian or Christina Getz or one of our other amazing colleagues. All bookings are rain or shine. Please have a rain location available in case of inclement weather. Cancellations due to weather are non-refundable and must be paid in full. If your event is outdoors in the summer, we appreciate a shaded place to entertain, both for the comfort of the guests and entertainer and to keep the balloons from getting too hot and popping. If your event includes a DJ, please consider placing the entertainment as far away as possible. Our ability to joke around and engage the crowd while entertaining sets us apart as Indy’s premier balloon entertainers, and if it’s too loud for the guests to hear us, they won’t have as much fun. We try to get a balloon for each guest and treat each guest with courtesy. When there are fewer guests, we will make larger designs, and when there are more guests, we may make smaller, quicker designs, or make a surprise balloon for each guest in order to keep the line moving. When the allotted time is up, we may need to leave quickly for our next event. Any extra time is at the discretion of the performer. If the event location has changed without notice and acknowledgement by Banzi Balloons/Pretty Funny Balloons, the supplied address is incorrect/insufficient, or the location is deemed unsafe, then the entertainment will be cancelled and payment will still be due in full.

Banzi Balloons + Events
  • 5422 Millersville Rd.
    Indianapolis, IN 46226
    Open by appointment only
  • sales@banzi.events
  • (317) 762-8008

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